Refund Policy
Refund Policy
At MECHRONEX, we are committed to your satisfaction with our sci-fi and cyberpunk art and apparel.
Print-on-Demand Products
Our apparel and prints are custom-made to order. Due to the personalized nature of print-on-demand production, we cannot accept returns or exchanges on these items unless they arrive damaged or defective.
Digital Downloads
Digital art downloads are non-refundable once the files have been accessed or downloaded, as they cannot be returned.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to provide a replacement or refund.
Wrong Item Shipped
If you receive the wrong item, please contact us within 7 days of delivery and we will arrange for a replacement at no additional cost.
Contact Us
For any questions about our refund policy or to report an issue with your order, please contact us at your earliest convenience.